Returns & Exchanges Policy - Online Orders - Dashing Diva – Dashing Diva

Returns & Exchanges

Need to make a return or exchange?

Step 1

Navigate to our self-service returns portal. You'll need your order number and email address associated with your order on hand.

Step 2

Select the item(s) you'd like to return or exchange, and follow the prompts on the screen.

Step 3

Package your items according to the emailed instructions, then print & attach your prepaid label. Finally, drop the package off at your local post office.

Returns

Unopened items may be returned for a full refund within 30 days of placing the order. Items must be  unopened, unused and unaltered with packaging intact. Please return it to us in its original condition.

Please note that original shipping will not be refunded for any returns.

*In the case that items arrive open/tampered with, we will not be able to issue a refund and must dispose of the product for sanitary purposes.

We are currently experiencing delays. Please allow additional time for returns to process and refunds to be issued.*

E-Gift Card Policy

Unfortunately, once the 90 day refund period for the e-gift card has passed, we are unable to issue a refund. However, Dashing Diva E-Gift Cards do not expire.

Start Your Return

To start your return, please follow the link below and be sure to have your order number and associated email address on hand. The cost of return shipping is covered by us. A return confirmation including a shipping label and return instructions will be emailed to you. Once we receive your return, we will carefully inspect all items. If you have requested a refund to your original method of payment, it will be issued after the return has been received and inspected. Dashing Diva will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable.

A credit will be applied to your original form of payment within ten business days of receipt at our facility. Your banking institution may take additional time to process and post the credit to your account once they have received this information.

**Sale items and opened packages are not eligible for return or exchange.**

**All promotional and holiday sale event items are FINAL SALE.**

**All One Gel purchases (including single One Gel Color and Magnetic polishes, One Gel Toppers and Top Coat, Starter Kits and Bundles) are considered final sale. Like many other retailers, due to hygiene and safety concerns, Dashing Diva does not accept returns for opened or used cosmetics, including nail polish.

**Orders placed using discount codes may be returned as long as they are unopened, and within the 30 days of placing the order, with the exception of special holiday promotions**

Exchanges

In order to perform an exchange, the item(s) you wish to swap out must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition. If you would like to make an exchange, select the exchange option at the link below. You may exchange products of the same product type and price.

Similar to returns, you will receive an email confirmation including a shipping label and instructions.

Once the items you have selected to exchange have been placed in the mail and are in transit to our facility, your exchange order will be fulfilled and sent out to you.

Online purchases

Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email Customer Service at  INFO@DASHINGDIVA.COM with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund to your original payment method, depending on inventory.

If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise.

Retail Purchases

If an item was not purchased directly from us, we unfortunately do not have the ability to issue a refund for it. Please return the item to the retailer from which you purchased the item. The majority of our retail partners offers a satisfaction guaranteed return policy. However, if you truly believe the item is defective, please email us with photos of application and proof of purchase in the form of a receipt. We will try our best to help.

Damaged & Defective Orders

Claims for damaged or defective items must be filed within 30 days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to info@dashingdiva.com, with images of the damaged products. Claims received after 30 days of delivery will not be processed.

Please keep all damaged packaging materials, including the box and all inside contents. Dashing Diva will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.

Order Cancellation

Please note that orders cannot be cancelled after they are submitted.

If you change your mind, or no longer need your order, upon receipt of your order, you can:

1. Decline the package(s) and instruct USPS to 'return to sender'.

2. Utilize our Returns portal on the website to initiate a return or exchange by following the link below.

*Final Sale items will not be available as an option in the return portal.

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